Last updated: July 23, 2026

Refund Policy

1. Seller and payment route

raw2ads subscriptions are sold through Creem (creem.io), our Merchant of Record ("MoR"), acting as the seller of record for that purchase. The checkout shows the seller, currency, taxes, billing interval, and renewal terms before you pay. As the seller of record, Creem's checkout terms and legally required refund process may also apply. For any billing question, contact hello@raw2ads.com and we will route it correctly.

2. Free trial

The free trial costs nothing and collects no payment method, so there is nothing to refund and no charge can happen automatically when the trial ends. A paid subscription starts only if you actively subscribe at checkout.

3. Paid subscriptions

• First purchase, 14-day guarantee: if raw2ads is not working out for you, email us within 14 days of your first subscription payment and we will refund it in full.
• Renewals: you can cancel at any time; cancellation stops future renewals and access continues to the end of the paid period. Renewal payments are not prorated or refunded for unused time, except where a case in Section 5 applies or the law requires otherwise.
• AI usage: AI processing already consumed reflects costs actually incurred and is taken into account when we assess a refund, to the extent permitted by applicable law.
• Our fault: if a job fails, is duplicated, or is materially incomplete because of us, contact us: we may re-run the job, extend access, or refund the affected amount, as appropriate.

4. EU/UK and other mandatory consumer rights

Nothing in this Policy limits a statutory right to cancel, withdraw, receive a refund, or obtain a remedy for a service that is not supplied or is not in conformity. Where applicable law gives a consumer a 14-day withdrawal right for a distance contract, we honour it; our 14-day first-purchase guarantee is designed to be at least as generous. If a statutory rule and this Policy differ, the rule that is better for you as a consumer prevails.

5. Problems, errors, and exceptions

Contact us promptly if you were charged in error, charged twice, charged after cancellation, received materially less than the purchased Service, or the Service was materially unavailable due to our fault. We will investigate and, where appropriate, correct the charge, provide a reasonable remedy, or issue a refund. We may deny a request where the charge is valid, the issue resulted from misuse or a third-party/BYOK provider, or the request is fraudulent, subject to mandatory law.

6. How to request a refund

Email hello@raw2ads.com from your account email, including the transaction ID, date, amount, plan, and reason. Do not include full card numbers or secret BYOK keys. We aim to acknowledge within 2 business days and decide within 5 business days, subject to information from the payment provider or MoR. Approved refunds normally go to the original payment method, subject to provider timing and law.

7. Chargebacks

Please contact us or the identified MoR before initiating a chargeback so we can investigate quickly. We will not penalize a good-faith statutory dispute. We may suspend or limit an account after investigation if there is credible fraud, repeated abusive chargeback activity, or a security risk; this does not remove any rights you have under payment-network rules or applicable law.