Last updated: July 23, 2026

Terms of Service

1. Agreement to these Terms

By creating an account or using raw2ads at app.raw2ads.com or raw2ads.com (the "Service" and the "Site"), you agree to these Terms of Service ("Terms"). If you do not agree, do not use the Service. These Terms incorporate the Privacy Policy, Acceptable Use Policy, and Refund Policy. If a written order or data-processing agreement applies to your organization, it controls over these Terms to the extent of a conflict.

2. Who we are and who may use the Service

The Service is operated by AdsCaffeine LLP, 5307 Victoria Drive #485, Vancouver, BC V5P 3V6, Canada. You must be at least 18 (or the age of majority where you live) and able to form a binding contract. If you use the Service for an organization, you confirm that you are authorized to bind it, and "you" means that organization. The Service is not directed to children under 18.

3. Definitions

• Your Content means media, text, prompts, instructions, reference or competitor ads, brand assets, and other material that you upload, submit, connect, or cause the Service to process.
• Outputs means files, text, edits, analyses, recommendations, or other results returned or exported by the Service, including results generated with an AI feature.
• Fair-use limits means the usage allowances applied to selected features, as shown or described in the Service.
• BYOK means connecting a key or account for a third-party provider so that provider performs a feature at your direction.

4. Your account

• Access is provided through a one-time email magic link rather than a password. Anyone who controls your email account may be able to access raw2ads; keep it secure.
• You are responsible for activity under your account and must promptly tell hello@raw2ads.com about suspected unauthorized access.
• Do not share, resell, or transfer access except as expressly permitted by your plan or our written agreement. You may be responsible for use by people you authorize.

5. The Service and changes

raw2ads is a SaaS for uploading and organizing media, analyzing clips and reference/competitor ads, and composing or exporting advertising videos, including features using AI. Features, models, limits, integrations, and availability may change. We may discontinue a feature or provider where reasonably necessary for security, law, technical reasons, or business operations; where required by law, we will provide notice and any applicable remedy.

We do not guarantee that the Service will be uninterrupted, error-free, secure, compatible with every file or device, or available in every country. Planned maintenance and third-party outages may affect availability.

6. Free trial and fair-use limits

• New accounts start with a 7-day free trial. No credit card is required and no payment is taken for a trial. The trial does not convert into a paid subscription automatically.
• The trial and paid plans include AI processing subject to fair-use limits that keep the Service fast and affordable for everyone. The Service shows your remaining trial time and warns you when you approach a limit. When a trial ends or a limit is reached, AI features pause until you subscribe, the allowance renews, or you contact us.
• Paid plans include a monthly fair-use allowance for AI features sized for normal professional use. If your usage is consistently far above normal, we may ask you to move to a custom arrangement or pause AI features until the next monthly cycle.
• Fair-use allowances are not credits, have no cash value, are non-transferable, may not be resold, and do not roll over between periods.
• We may change trial terms or fair-use limits, including to prevent fraud or abuse. Changes do not retroactively remove paid rights except where required by law.
• BYOK: you are responsible for the third-party account, key, permissions, charges, quotas, and terms. Usage on your own provider account is billed by that provider and does not count against raw2ads fair-use limits. Do not paste secrets into prompts or content. We handle a BYOK key only as described in the Privacy Policy.

7. Paid plans, billing, and taxes

• Current plans and prices are published on raw2ads.com and confirmed at checkout, including currency, taxes, billing interval, and renewal terms. By subscribing, you authorize the identified seller or payment provider to charge the selected payment method.
• For online purchases, raw2ads uses Creem (creem.io) as its Merchant of Record ("MoR"). Creem is the seller of record for the purchase and may issue invoices, collect and remit taxes, and apply its own checkout terms. Where a different MoR or payment provider is identified at checkout, that seller and its support route are shown before purchase.
• Unless stated otherwise, a subscription renews automatically at the end of each billing period at the then-current price until cancelled. We will provide any legally required renewal notice.
• Promotional prices (such as founding pricing) stay locked while the qualifying subscription remains active, as described on the Site.
• Prices exclude or include taxes as stated at checkout. You are responsible for taxes that legally apply to you, except taxes imposed on our income.
• We may change prices with reasonable advance notice; a change normally applies from the next billing period and does not affect a period already paid for, subject to mandatory law.

8. Cancellation and account closure

You can cancel from your account page or by emailing hello@raw2ads.com. Cancellation stops future renewal; unless stated otherwise, paid access continues until the end of the current period. Cancellation does not itself create a refund; the Refund Policy and mandatory law control. You may request account deletion under the Privacy Policy. Before deleting an account, export any content you need because active content, Outputs, and workspace data may become unavailable after closure.

9. Your Content, Outputs, and licence

• As between you and raw2ads, you retain your rights in Your Content. To the extent permitted by applicable law, you may use Outputs returned to you, but Outputs may not be protectable, may resemble results given to others, and may include or depend on third-party materials or provider terms. We do not promise that you own or can commercially use every Output.
• You grant raw2ads a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, format, transcode, extract frames, create previews, transmit, and otherwise process Your Content only as needed to operate, secure, maintain, troubleshoot, and provide the Service you request, including sending relevant portions to the providers and integrations you select.
• The licence ends when the relevant content is deleted or the account is closed, except for processing already initiated, disaster-recovery backups, security/legal records, dispute resolution, and other limited retention described in the Privacy Policy. We will not use Your Content for advertising raw2ads without your permission.
• We do not use Your Content to train our own machine-learning models. AI features send only the content needed for the requested operation to the third-party providers listed in the Privacy Policy, and their handling is governed by their API terms. With BYOK, your own agreement with that provider applies.

10. Your rights and responsibilities for content

You represent and warrant that you own Your Content or have all rights, licences, notices, consents, and permissions needed for raw2ads and the selected providers to process it and for you to use the resulting ad. This includes, where applicable, footage, images, faces and likenesses, voices and voice-overs, music, trademarks, logos, personal data, and reference or competitor ads. You are responsible for releases, advertising disclosures, licences, and permissions required by law, contract, or the publication platform.

If you upload personal data on behalf of a customer or organization, you are responsible for having the required instructions and legal basis. A data-processing agreement is available on request at hello@raw2ads.com. The Privacy Policy describes raw2ads' own processing of account and Service data; it does not by itself resolve every controller/processor arrangement for customer content.

11. Acceptable use and moderation

You must comply with the Acceptable Use Policy and all applicable laws and platform rules. We may use automated or human review where reasonably necessary to provide the Service, investigate abuse, protect people or systems, comply with law, or enforce the policies. We may remove or restrict content, refuse processing, or suspend an account. We will give notice and an opportunity to appeal where practical and lawful. Enforcement does not transfer responsibility for Your Content to raw2ads.

12. AI features and third-party providers

• AI features may be supplied by third parties, including providers selected by raw2ads or a BYOK provider. The current processing routes and categories are described in the Privacy Policy and may depend on the feature, region, plan, and key used.
• Outputs can be inaccurate, incomplete, biased, unavailable, or unsuitable, and may contain unintended similarities. You must review every Output, verify claims and rights, obtain any required disclosures, and ensure the final ad complies with applicable law and the rules of the destination platform. We do not guarantee approval by Meta, TikTok, Google, or any other platform.
• Do not use an Output as the sole basis for a decision about a person that has legal or similarly significant effects. raw2ads is not responsible for decisions, publication, claims, or losses resulting from your use of an Output.

13. Our intellectual property

The Service, Site, software, interface, documentation, templates, workflow designs, and raw2ads trademarks are owned by raw2ads or its licensors. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for its intended purpose. You must not copy, modify, reverse-engineer, interfere with, resell, scrape, or create a competing service from the Service except as permitted by law or with our written permission.

14. Third-party services

Authentication, email, hosting, analytics, AI, storage, payment, and other integrations may be supplied by third parties. Their terms, privacy notices, usage limits, and fees may apply. We are not responsible for a third party's acts or availability. If a third-party change makes a feature unavailable, we may replace or discontinue that feature and will provide any remedy required by law.

15. Disclaimers

To the maximum extent permitted by law, the Service and Outputs are provided "as is" and "as available", without warranties of uninterrupted availability, accuracy, fitness for a particular purpose, merchantability, non-infringement, or suitability for a particular campaign. Nothing in these Terms excludes a warranty or statutory right that cannot legally be excluded.

16. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access, remove content, or refuse processing if you breach these Terms or the Acceptable Use Policy, fail to pay, create a security or legal risk, or if required to do so. Where practical and lawful, we will give notice and a reasonable opportunity to cure non-serious breaches. On termination, processing already underway may complete or be stopped, and content may be deleted under the Privacy Policy. Sections concerning rights, responsibilities, intellectual property, disclaimers, liability, indemnity, disputes, and accrued payment obligations survive as applicable.

17. Limitation of liability

To the maximum extent permitted by law, raw2ads will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, business, revenue, goodwill, opportunities, or data. Our total liability for claims relating to the Service will not exceed the greater of (a) the amount you paid us for the Service in the three months before the event giving rise to the claim, or (b) US$50. This does not limit liability for fraud, wilful misconduct, gross negligence, or death or personal injury caused by negligence, or any other liability that cannot be excluded or limited under applicable law, including mandatory consumer rights.

18. Indemnification

To the extent permitted by law, if you use the Service for a business, you will indemnify and hold raw2ads and its personnel harmless from third-party claims, losses, damages, and reasonable costs arising from Your Content, your advertising or publication, your BYOK/provider use, or your breach of these Terms or the Acceptable Use Policy. This does not require a consumer to indemnify raw2ads where prohibited by law and does not apply to the extent a claim was caused by raw2ads' own breach or wrongful conduct.

19. Governing law and disputes

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, excluding conflict-of-laws rules. The courts of British Columbia, Canada have jurisdiction over disputes arising from the Service, unless mandatory consumer-protection law in your country of residence gives you the right to another forum. We encourage you to contact hello@raw2ads.com first so we can try to resolve a complaint informally.

20. Changes to these Terms

We may update these Terms. For material changes, we will give reasonable notice by email, in the Service, or both, and state the effective date. Changes will not retroactively reduce accrued rights. If you do not accept a material change, stop using the Service and cancel before it takes effect, subject to mandatory law.

21. General

If a provision is unenforceable, it will be adjusted to the minimum extent necessary and the rest will remain effective. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent except as part of a permitted business transfer; we may assign them to an affiliate or successor. These Terms and incorporated policies are the entire agreement about the Service, subject to any written order or DPA.

22. Contact

Questions, legal notices, or complaints: hello@raw2ads.com - AdsCaffeine LLP, 5307 Victoria Drive #485, Vancouver, BC V5P 3V6, Canada.